Insurance Plans and Payment
We accept all major PPO insurance plans (with the exception of Blue Shield exchange plans), and we are not part of any HMO plans. We will bill your insurance company directly, but it is our office policy that copayments be paid at the time of your appointment.
Appointments for physical exams and for sick visits are scheduled during business hours Monday through Friday. Saturday appointments are are also available about once every three weekends. Our staff will try to make reminder calls 24 hours prior to your scheduled appointment. If you are unable to keep an appointment, please notify our office at least 24 hours prior to your appointment. Same day cancellations or “no shows” are subject to a $20 cancellation fee.
“Well” Entrance and “Sick” Entrance
Our office has separate entrances for those who are healthy, ill and for those who may have a contagious rash. We ask that all noncontagious patients enter through our “well entrance”, and those who may be contagious to enter through our “sick entrance”. The “rash room” entrance is located on the right side of the office building.
If you are expecting, you are welcome to schedule a visit to meet Dr. Matthew or Dr. Hochman. These are scheduled at the end of the day, between 5-5:15 PM. Dr. Matthew offers prenatal visits on Mondays, Tuesdays and Wednesdays and Dr. Hochman offers prenatal visits on Mondays and Wednesdays. There is no charge for these visits.
School and Camp Forms
Please allow up to 48 hours for the completion of school and camp forms and immunization records. Your child must be current with his or her physical exam for the forms to be completed. Completed forms can be picked up in the office or can be mailed directly to you if we are provided with a self-addressed stamped envelope. We cannot fax or mail forms to third parties (e.g. schools or camps).
For pharmacy refills, please have your pharmacy fax the request during office hours. Our fax number is (818) 707-2430. For controlled substances (ADHD medication), please allow at least 24 hours for your medication to be refilled. These medications cannot be called in to your pharmacy and must be picked up in person.
Calling us with Questions
If you have a routine question about your child, please call the office during regular office hours. We ask that you call after hours only for urgent matters. During regular office hours, your question may be answered by one of our nurses. If you prefer, a message can also be left with your doctor. Our doctors will return your call between patients, during lunch hour, or after 5 pm.
When the office is closed, there is always a pediatrician on call. This will be one of our doctors or covering pediatricians in the community. In order to reach the doctor on call, please dial our office number and you will be connected to our answering service. The answering service will then notify the doctor.
Dr. Matthew and Dr. Hochman have privileges at Los Robles Hospital and Cedar Sinai Hospital. If you are delivering at one of these hospitals, one of the doctors will likely be able to take care of your newborn after delivery.
If you have a question about your bill, please contact Sara, our billing manager, Mondays and Wednesdays by phone. You may also email her Monday through Friday at firstname.lastname@example.org.